Portugal Car Hire Questions and Answers

• How can I add additional or extra drivers to my booking?

  Additional drivers can be added on arrival at the rental office; the additional driver fee is also payable at the counter. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

   

• How do I amend or change a booking to change the pick-up or drop-off time?

  Go to http://www.cartrawler.com/portal/portal.asp?affiliateId=1&lang=UK to change your pick-up or drop-off times and dates. Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents.

   

   

Do I lose my deposit if I cancel my car?

This depends on how you book with us, please read our Cancellation Policy in full.

What is CarTrawler's Cancellation Policy?

Part-paid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.