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Questions & Answers
Car Hire You Can Trust

Do I lose my deposit if I cancel my car?

This depends on how you book with us, please read our Cancellation Policy in full.

 

What is CarTrawler's Cancellation Policy?

Part-paid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

 

Prepaid Rentals (when the entire rental amount has been prepaid):

If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).