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Questions & Answers
Car Hire You Can Trust

Rental Terms and Conditions

  • Where can I find the Rental Terms and Conditions?

    Car hire terms and conditions can differ from country to country, car rental agent to car rental agent and vehicle to vehicle, always consult the specific rental conditions relating to your rental quotation. On the quotation page of our booking process you can find the rental conditions by clicking the Rate Details link located to the right of the car type. You can also find them on the third and final step of the booking process under the Rental Conditions link at the bottom of the confirmation page. Finally, your rental Terms and Conditions can also be found on the confirmation voucher you need to bring to the rental desk.

     

     

  • How can I pay for my booking?

    We accept Visa, Visa Delta, Visa Electron, Mastercard and Maestro/Laser for online payments. Please note at the time of pick up the local supplier will require a security deposit to be left for the vehicle. This takes the form of an amount (minimum: Excess + Fuel + VAT) being blocked on the primary drivers credit card. You must bring a credit card at the rental desk; Cash deposits, Maestro, Switch and debit cards such as Visa Electron are never accepted. The cards accepted by the suppliers are listed in the rental conditions under "rate details" on the results page.

     

     

  • Can I amend a confirmed booking?

    Yes. Please have your booking ID ready. You will also be asked to provide a description and details of the changes you wish to make. Go to http://www.cartrawler.com/portal/portal.asp?affiliateId=1&lang=UK to amend your booking. Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents.

     

  • How can I add additional or extra drivers to my booking?

    Additional drivers can be added on arrival at the rental office; the additional driver fee is also payable at the counter. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.