/Questions%20&%20Answers
Questions & Answers
Car Hire You Can Trust
  • What is Collision Damage Waiver (CDW)?

    It is an insurance limiting your liability to the excess amount in case of damage. This insurance is included in most of our rates, however, please check it is so in your booking Terms & Conditions before you arrive at the rental desk. This insurance has exclusions such as damage to glass (e.g. windows, windscreen, etc.) tyres, undercarriage, roof and loss of keys; for instance if you damage the undercarriage of the vehicle, you will be liable for the full cost of repair.

    We would advise you to select our Excess Insurance provided through our partner Mondial Insurance. This policy would allow you to claim the cost of your excess for €5.50 per day.

     

  • I have booked a baby/booster for my child. Where can I see this confirmed in my booking?

    We unfortunately cannot confirm or guarantee you will receive the baby seat or booster you booked, or any other optional extras or special equipment. If you requested any of these optional extras during the booking process, they will appear on your confirmation voucher once your booking has been confirmed. These extras are not included in the price quoted and they must be paid for on arrival. We would advise you to ring the car rental agent ahead of your arrival to confirm they will be able to provide you with the optional extras you requested.

     

  • What are age restrictions?

    Age restrictions are set by the car rental agent. Due to insurance restrictions, the car rental agent may have a minimum or maximum age of the driver they can rent to. You may find any age restriction applying to your rental in the Rental Terms and Conditions (or Rate Details). Some car rental agents also have a young or senior driver's fee for specific age groups.